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AI, Skills, and Self-Driven Careers
March 20, 2026 2026-03-20 10:50AI, Skills, and Self-Driven Careers
AI, Skills, and Self-Driven Careers
In less than a year at Firstsource, Shamita Mukherjee has already begun to leave an indelible mark on the company’s culture and approach to people management. Stepping into the role of Chief Human Resources Officer less than 12 months ago, Mukherjee brings a fresh perspective, one shaped by years of experience, but energised by the excitement and challenges of joining a new organisation in a rapidly evolving industry. In this wide-ranging conversation, Mukherjee shares what it’s like to step into an established organisation and immediately tune in to its people’s hopes, anxieties, and ambitions. She talks candidly about the unique challenges of leading change as a new leader, from building trust with teams to quickly understanding the nuances of Firstsource’s diverse, global workforce. Mukherjee emphasises the importance of listening first—spending time learning the stories and aspirations that drive the company, and using those insights to shape more inclusive, people-centric policies.
She reflects on how technology is transforming the HR landscape, and how she is leveraging digital tools to create stronger connections and streamline processes, without losing sight of the human element. The conversation also touches on her commitment to fostering inclusion, encouraging open dialogue, and ensuring that every employee, regardless of tenure or role, feels a genuine sense of belonging. From navigating hybrid work realities to reimagining leadership in times of change, Mukherjee’s insights are thoughtful, honest, and practical. Edited excerpts
